Privacy Policy

At Cindrella, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information necessary to provide our services and process your orders.

This may include:

• Full name

• Mobile number

• Email address

• Billing and shipping address

• Order and purchase details

• Payment-related information

• Information you provide when contacting customer support

• Website usage and browsing information

• Device, browser, and IP address information

We only collect information that is reasonably necessary for operating our website and providing our services.

2. How We Use Your Information

We may use the information collected to:

• Process and deliver your orders

• Confirm and manage purchases

• Communicate with you regarding your orders

• Provide customer support

• Respond to your questions and requests

• Improve our products, website, and shopping experience

• Prevent fraudulent or unauthorized transactions

• Send important service-related notifications

• Provide offers, updates, or promotional communication where permitted

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Cindrella does not intend to store your complete debit card, credit card, UPI, or banking credentials on its own servers. Payment information is handled by the applicable payment gateway according to its privacy and security practices.

We recommend reviewing the privacy policy of the payment provider you use for additional information.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand how visitors use our website

• Improve website performance

• Provide relevant marketing and advertising

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Sharing of Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

• Payment processors

• Shipping and delivery partners

• Website and technology service providers

• Analytics and marketing service providers

• Customer support or communication services

These parties receive only the information necessary to perform their respective services.

We may also disclose information where required by applicable law, legal proceedings, government authorities, or to protect our rights and prevent fraud or misuse.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of your information.

7. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

Cindrella is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing any personal information.

8. Marketing Communications

With your consent or where permitted by applicable law, we may contact you through email, SMS, WhatsApp, or other communication channels regarding products, offers, updates, or promotions.

You may choose to opt out of promotional communications at any time by following the unsubscribe instructions provided.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, appropriate steps may be taken to address the situation.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal, regulatory, and business requirements.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally applicable

• Withdraw consent for certain communications

• Opt out of promotional communications

You may exercise applicable privacy rights through the available contact or support options provided on our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact

For privacy-related questions or requests, customers may use the contact or support options available on the Cindrella website.