Terms & Conditions

Welcome to Cindrella. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read these terms carefully before browsing our website or placing an order.

If you do not agree with these terms, please do not use our website.

1. About Our Website

Cindrella is an online store offering fashion accessories, jewellery, mangalsutras, hair accessories, and related products.

We reserve the right to update, modify, or discontinue any product, service, website feature, or content at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, sizes, and other information displayed on our website are accurate.

However:

Product colours may appear slightly different depending on your device or screen settings.
Minor variations may occur due to product manufacturing or finishing.
Product images may be used for representation purposes.
Availability of products may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order and, where applicable, provide an alternative, cancellation, or refund according to our applicable policies.

4. Pricing

All prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing errors or inaccuracies. If an incorrect price has been displayed due to a technical or human error, we may cancel the affected order and provide an appropriate resolution.

Any applicable taxes, shipping charges, or additional fees will be displayed during the checkout process where applicable.

5. Orders

When you place an order on our website, you agree to provide accurate and complete information.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee that the order will be fulfilled if the product is unavailable, payment cannot be verified, or another issue prevents processing.

We reserve the right to refuse, cancel, or limit any order where necessary.

6. Payment

Orders must be paid through the payment methods available on our website.

Payment information may be processed securely through third-party payment service providers. Cindrella does not intentionally store complete debit card, credit card, UPI, or banking credentials on its own servers.

Orders may be processed only after successful payment confirmation, where applicable.

7. Shipping & Delivery

We aim to process and dispatch orders within the estimated processing and delivery timelines displayed on our website.

Delivery timelines may vary depending on:

Shipping location
Courier availability
Weather or unforeseen circumstances
Public holidays
Operational or logistical delays
Other circumstances outside our reasonable control

Once an order has been handed over to the delivery partner, delivery timelines may be subject to the courier's operations.

8. Cancellation

Order cancellation may be possible only before the order has been processed or dispatched, subject to our applicable cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible.

We reserve the right to refuse cancellation requests that do not meet the applicable conditions.

9. Returns & Exchanges

Returns or exchanges, where applicable, are subject to Cindrella's Return & Refund Policy.

Customers should review the applicable policy before placing an order.

Products may need to meet specific conditions for a return or exchange, including being unused, unworn, and in their original packaging where applicable.

Certain products may be non-returnable due to hygiene, safety, customization, or other applicable reasons.

10. Refunds

Where a refund is approved, it will be processed according to our applicable Return & Refund Policy.

The time taken for the refunded amount to appear in your account may depend on the payment method, bank, or payment service provider.

11. User Responsibilities

By using our website, you agree:

To provide accurate information when placing an order.
Not to use the website for unlawful or fraudulent purposes.
Not to attempt unauthorized access to the website or its systems.
Not to interfere with the operation or security of the website.
Not to copy, reproduce, or misuse website content without permission.

12. Intellectual Property

All content available on the Cindrella website, including but not limited to:

Logos
Brand name
Product images
Graphics
Text
Designs
Website layout
Product descriptions
Videos
Other visual or written materials

may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use such content without prior authorization.

13. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, advertising platforms, or other technology providers.

These third parties may operate under their own terms and privacy policies. Cindrella is not responsible for the independent policies or practices of third-party services.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

Temporary interruptions may occur due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Cindrella will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

16. Changes to These Terms

Cindrella reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective when the updated terms are published on this page.

Customers are encouraged to review this page periodically for updates.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the use of the website or purchase of products shall be subject to the jurisdiction of the appropriate courts, as applicable.

18. Contact & Support

For questions regarding orders, products, returns, or these Terms & Conditions, customers may use the contact or support options available on the Cindrella website.